Canadian Jewelry Exchange gladly accepts returns of unworn, undamaged and unaltered merchandise purchased for full refund or exchange within 15 days of original purchase. Refunds will be made in the form of the original payment, unless we agree to credit a different payment type. Purchases made by debit card will be refunded in cash or cheque. Monogrammed, personalized or final sale items cannot be returned or exchanged. Please refer to your receipt for details.
All special orders are a final sale. All deposits and down payments are non-refundable. Deposits toward a layaway are non-refundable.
We are a Canadian business that ships anywhere in North America. Shipping is complimentary on orders over $500. Orders under $500 are subject to a flat shipping rate of $20. Currency in Canadian (CAD) funds.
For orders in Canada and the United States, please allow 2-3 business days for shipment. Shipping times vary depending on destination and method of shipment. Please request an estimated delivery date if needed. If you wish item to be shipped the same or next day, please place a telephone order by calling 1-877-763-2099. For insurance purposes, a tracking number will not be provided, however you may call us toll free at 1-877-763-2099 or email for us to track the package and inform you of it’s status.
If you have any questions about shipping please contact us – and we will respond as soon as we can.
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unworn, undamaged, unaltered and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will contact you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us .
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchange. Please refer to your receipt for details.
Shipping Your Return
You can send the unworn, undamaged and unaltered item(s) back to us within 15 days of receipt date at the address below using any trackable method, at your expense. Once we receive your package, we will promptly process an exchange or issue a refund in accordance with this policy. Please include the following information with your return:
- Your name and billing address
- The name, address and ZIP code of the person who placed the order
- The original or copy of your receipt
Our return address is:
520 Bernard Avenue
Kelowna, BC V1Y 6P1
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
You should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.