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Frequently Asked Questions

We get so many frequently asked questions and while we absolutely don’t mind being asked again and again, we thought a short blog post regarding some current topics would be in order.¬† Hope this answers some inquiries you might have had ūüôā

Are all your diamonds conflict free?

This is a simple and yet complex answer and the reason has to do with our vast and very unique inventory.¬† We handle thousands upon thousands of pieces each year- half are new (which means they were purchased from suppliers, vendors and designers worldwide) and estate (which means we’ve purchased these rings, earrings, diamonds, etc from people who wanted to sell them).¬† If you are interested in a new piece of jewelry or loose diamond, you can rest assured that all of our vendors guarantee that their diamonds are purchased legitimately and conflict free.¬† However, if you are buying a pre-owned estate diamond, we can’t make the same claim.¬† The simple fact is that although we can ask, most people don’t know whether the diamond they are selling is guaranteed to be conflict free. Remember, this has only been an issue in recent decades.¬† Unless the person is selling us a Canadian diamond, we just don’t know the history of the diamond itself.¬† There is a pretty cool exception to this rule: often the diamonds we buy are very old.¬† For example, if the diamond is a European or English cut diamond, it was more than likely mined and cut 100-200 years earlier.¬† These are beautiful cuts and in addition to being heirloom or vintage in nature, you know that they were hand cut a very long time ago.¬† Here are a couple of pieces we currently have in stock with European or English cut diamonds:

00631 00860 00132

Do you warranty your estate jewelry?

This question has an updated answer.¬† Yes, we warranty all of our estate jewelry for 1 year from the date of purchase.¬† If there is an issue not due to abuse, excess wear, accidental damage, etc, we do our very best to fix the piece in a timely manner (typically within a week).¬† There have been occasions where the piece simply cannot be repaired and because it’s a pre-owned piece, we certainly don’t have another one, nor can we order another one.¬† In this case, we do our very best to make the customer happy but sometimes it means exchanging the piece for something different.¬† It’s rare but it does happen.

Do you buy loose gemstones and pearls?

As a rule, we do not.¬† Our background and training are in gold, silver, platinum (all precious metals really) and diamonds.¬† 5 of our staff have training by GIA (the Gemological Institute of America) to assess diamond quality…however, none of us have taken Gem Grading.¬† As such, we shy away from purchasing loose gems and pearls.¬† They require specialized education to properly grade.¬† There are always exceptions though!¬† There is a local gem dealer that we rely on to give us information and his expertise should we need it.¬† If you are unsure if we would be interested, please just bring the gem in and ask.¬† If we feel like we need more assistance, we will arrange for a second opinion and if possible, help with a consignment or purchase.¬†

If you have a specific question, please don’t hesitate to pick up the phone and call us…or use the contact form to send us an email.

Lisa

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Canadian Jewelry Exchange

590 KLO Rd #101 Kelowna
British Columbia, Canada, V1Y 7S2

Telephone: 877-763-2099
Tuesday – Friday: 10-5pm
Saturday: 12-5pm