Skip to main content

Customer Service

Canadian Jewelry Exchange was founded in 1979 and are located in Kelowna, B.C. We offer a number of services to assist you with your on-line transaction as well as a number of other services which solidify us as one of the most reputable jewelry stores not only locally, but globally. Your confidence in us is the cornerstone of our reputation.

Shipping: All orders are shipped with FedEx® or Canada Post (at CJEX discretion) for a flat rate of $20. Free shipping on orders of $500 and more (after applicable discounts and before shipping and taxes are added).

Return Policy: We are pleased to offer a 15 day 100% money back guarantee on all purchases, provided the item(s) remains in the unused, unaltered condition. Simply return the item to us and we will gladly issue a full refund.

Free Gift Packaging: Presentation to us is as important as the content, we offer free gift packaging in your choice of 5 different wrapping papers.

Professional Jewelry Appraisals: Your purchase will be accompanied by an appraisal. In addition, if the diamond is certified by either the Gemological Institute of America (GIA) or the American Gem Society (AGS) this will also be enclosed.

Insurance: Each purchase is covered by our insurance binder until it is delivered. We will also work with you to ensure your item is properly insured while it is in your possession. We would be happy to explore the need for additional insurance regarding theft, loss or damage with Jewelers Mutual.

Ring Sizing: Should your ring need to be sized, we will size the ring one time at no charge to you.

Product Warranty: Your happiness and our reputation as a world class provider of jewelry is what we aspire for. If for any reason you require assistance or have a concern on any of the items you have purchased from Canadian Jewelry Exchange, please contact us at 1-877-763-2099 and we’ll work hard to resolve any issue that arises.

Personal Shopping, Special Orders and Custom Jewelry: Canadian Jewelry Exchange will go above and beyond any obstacles you face to find that dream piece for whoever you are shopping for. We offer expert Personal Shopping Consultants on any range of transaction and can help you customize the perfect engagement ring or other distinctive gift.

Canadian Diamonds: We subscribe to the philosophy of ethical practices and source high-quality diamonds from a number of Canadian providers.

Laser Inscriptions: If you would like to inquire about obtaining laser inscription on any diamond, please contact one of our consultants to review the possibilities. The charge for laser inscription is $250.

Cleaning and Servicing Your Ring: Please feel free to stop by our store if you would like to have your diamond rings checked. We also offer complimentary ring cleaning and polishing so long as you are able to bring it into the store.

590 KLO Rd #101 Kelowna
British Columbia, Canada, V1Y 7S2

Telephone: 1-250-763-2099
Tuesday – Friday: 10-5pm
Saturday: 12-5pm

Sell Your Jewelry
Biggest buyer of jewelry in the Okanagan.